FAQ

Can I get tutoring in a class that is not listed?


Yes! Contact us and tell us about your class. If one of our staff is qualified to tutor the material, we would be glad to provide that service.




What is the refund policy?


We are a small business. We strive to provide excellent tutoring but if our tutoring isn't exactly fitting your needs we can refund all unused tutoring sessions provided that you cancel these sessions and request a refund at least 24 hours before any scheduled session.




What is the cancellation/rescheduling policy?


If you cancel within 24 hours of the appointment, you will still be charged for the session. Cancellations earlier than 24 hours ahead of time can be refunded. Please contact us to request refunds. Rescheduling is completely doable, and won't cost you anything. However, you cannot reschedule if the original appointment is less than 24 hours in the future. It will be treated as a canceled appointment.




What if I go on from this tutoring experience and become a great scientist and win a Nobel Prize?


Give us a good review? And a signed photo?




How do I log into my account?


To log into your account, go to any of our scheduling pages, and click the login link at the top right of the scheduling box. Once in your account, you can view/cancel packages, reschedule/cancel sessions, check on upcoming appointments, and view past orders.




How do I make an account?


After checkout, you should be prompted with an option to make an account with the information you provided. This will save your information to make future purchases easier and faster, and create a place where you can view and edit your purchases.




Can I work with my tutor for longer than the scheduled hour?


If you have not scheduled your tutor for multiple sessions in a row, but you and the tutor would like to continue working after your hour, you will be charged an additional $14.50 for each 30 minute block. (ie: a session lasting 1-1.5 hours = normal rate + 14.50, lasting 1.5-2 hours = normal rate + 29$, etc.)